Frequently Asked Questions
Everything you need to know about shopping with Cloud9.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and local customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label and drop it off at any authorized carrier location.
How do I know which size to order?
Each product page features a detailed 'Size Guide' button with specific measurements. We recommend measuring yourself and comparing it to our chart, as our curated collections may have slightly different fits.
What payment methods do you accept?
Cloud9 accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Sustainability is at the heart of Cloud9. Over 70% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we are committed to reaching 100% sustainable materials by 2026.
Can I track my order once it has shipped?
Yes. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.